Terms of Use

Fax lets you prepare a document packet, review the combined PDF and submit it to an outbound fax provider when delivery is available. You choose the recipient and decide what to send.

You control what is sent, who receives it and when you authorize transmission. Separate rules cover recurring billing, cancellation, service interruptions and your rights when something goes wrong.

These terms are between you and RELOAD TECHNOLOGIES - FZCO, the operator of Fax. They apply to the Fax website, workspace and associated account features. “Fax,” “we” and “us” refer to the operator. If you use Fax on behalf of an organization, you confirm that you have authority to act for it and submit the documents you upload.

The public subscription offer is directed to customers in the United States. Available account features, checkout and fax destinations can vary by location and provider. A supported destination does not establish that a subscription can be purchased in that country.

The current checkout accepts test transactions only. The payment and renewal terms below apply when Fax enables paid checkout and you authorize a live purchase.

Fax supports preparing and sending outbound faxes. Sending requires an authenticated account, sufficient allowance and an enabled delivery connection. If delivery is unavailable, you can retain your draft and review the prepared PDF. Fax does not provide an inbound fax number or receiving inbox.

A fax can contain up to 10 files, with a 40 MB limit per file and 100 MB combined. The prepared fax can have up to 250 pages, including a cover page. Check the supported file formats before you upload.

You must be able to enter into a binding agreement under the law that applies to you. Use an email address you control and keep your account and billing details current. If you act for an organization, use an account that your organization has authorized.

Keep your password, recovery links and session credentials private. Tell us promptly if you suspect that someone has used your account without permission. Sign out on shared devices and download sensitive files only to devices you control.

A guest draft is tied to the browser session that created it until it is transferred through the account verification flow. Clearing browser storage or losing that session can interrupt access to the draft.

Treat connection keys like passwords. Grant access only to tools and people you authorize, review the permissions you grant and revoke a key from Connections if it is exposed or no longer needed. Report suspected misuse promptly so we can help secure the account.

Send only documents you have authority to process and share. You are responsible for the recipient number, the purpose of the transmission and any consent, notice or other permission required by applicable law.

Fax prohibits unsolicited fax advertisements and bulk spam. For any lawful advertising fax you send with permission, keep evidence of consent where required, identify the sender, include any required header and opt out information, and honor opt out requests. Follow the rules that apply in the sending and receiving jurisdictions, including applicable United States federal and state fax rules.

Do not use Fax to harass or impersonate anyone, send fraudulent material or malicious files, infringe rights, or disclose personal information without authority. Do not access another account, use stolen credentials, evade security or allowance controls, or disrupt the service. Use documented interfaces and authorization for automated access.

You are responsible for complying with trade restrictions, sanctions and export controls that apply to you, your recipient and the content you send. Do not use Fax for a prohibited transaction or to conceal a restricted destination.

Before submitting regulated material, confirm that Fax, the receiving party and the transmission method meet the rules for your workflow. Do not upload protected health information subject to HIPAA if your use requires a business associate agreement unless an appropriate agreement is already in effect with Fax. Review the Trust Center and contact us before sending information that requires special terms or controls.

You retain the rights you hold in your files and content. By uploading them, you authorize Fax and the providers it uses to store, convert, combine, display and, when you request it, transmit the material as needed to provide the service.

This permission is limited to operating the service for you, handling your instructions and meeting related security or legal obligations. You confirm that you can grant it and that you have given any required notices to people whose information you submit. Your files remain yours. The service, its software and its branding remain the property of Fax or its licensors.

Check the converted pages, signatures, legibility, page order and the complete destination number before submitting a fax. Keep an independent copy of documents and confirmations you may need later.

For information about account records, document access and handling by service providers, see the Privacy Policy.

When paid checkout is available, review the total, currency, billing interval, renewal terms and any applicable taxes before authorizing payment. A recurring subscription renews for the selected interval unless you cancel before the next charge. By confirming the subscription, you authorize the initial charge and the recurring charges disclosed at checkout. We will give notice of material price or renewal changes when required and obtain fresh consent where the law requires it.

The sending allowance resets monthly under both monthly and annual billing. Unused allowance does not carry into the next monthly window. The cover page counts toward the prepared page total. Some destinations consume more allowance units per page than others. Sending is restricted when the account has insufficient allowance and Fax does not automatically charge page overages.

Manage renewal in Billing when the billing portal is available. Ordinary cancellation stops future renewal and normally takes effect at the end of the paid period. A downgrade or move from annual to monthly billing can take effect at period end. An eligible upgrade can require a prorated payment before the new allowance takes effect.

If checkout expressly offers to send a prepared fax after payment and you choose that option, you authorize that specific transmission after payment is confirmed. A receipt confirms the billing event. Check fax history separately for the transmission result.

The Refund Policy explains requests about past charges and any rights to cancel a purchase under applicable law.

A saved draft, successful upload or queued request does not confirm transmission. Fax records the result reported by its delivery provider. A delivered status indicates confirmation of transmission to the receiving endpoint. It does not establish that a particular person received, opened or read the document.

Recipient equipment, telecom networks, processing queues or outages can delay or prevent transmission. Check the recorded result before sending the same packet again. For time-sensitive matters, verify receipt with the intended recipient.

Review any filing deadline, prescribed delivery method and proof of receipt requirement independently before relying on a fax. For urgent or legally significant communications, keep the fax reference and use a separate confirmation or an alternative delivery method when needed. A fax submitted to a provider may continue processing after you leave the workspace or delete a record.

If you see an unexpected result, contact support with the fax reference, approximate submission time and status. The fax status guide explains the stages you may see.

We may block a transmission, restrict a feature or suspend an account to protect users, investigate suspected abuse, address an unpaid charge or material breach, or comply with a valid legal order. If a security incident or other urgent risk requires immediate action, we may act before contacting you. Where appropriate and permitted, we will explain the reason and provide a way to request review.

You can stop using Fax at any time. Manage renewal separately and follow Remove Account if you want to close the workspace. After closure, permissions to use the account end. Payment obligations already incurred, provisions governing disputes and any lawful record retention continue as applicable.

Fax remains responsible for its own obligations under the agreement and applicable law. You are responsible for the material you submit, the number you choose and your use of delivery records. Subject to mandatory rights, Fax does not warrant uninterrupted availability, compatibility with every recipient device, or acceptance by a court, public agency or other recipient.

If you use Fax for business purposes, and only to the extent permitted by law, neither party is liable under these terms for indirect or consequential losses arising from use of the service. Fax’s aggregate contractual liability in that business relationship is limited to the greater of USD 100 or the amounts you paid Fax in the 12 months before the event giving rise to the claim. This limit applies only to liability the parties may lawfully limit.

If you use Fax for business purposes, you agree, to the extent allowed by law, to reimburse Fax for reasonable losses and defense costs arising from a third party claim to the extent it results from your unlawful transmission, infringement or material breach of the acceptable use terms. Fax will notify you of the claim and allow reasonable cooperation. This obligation does not cover loss caused by Fax’s own conduct.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, gross negligence or death or personal injury where the law bars such a limit. Mandatory consumer remedies and statutory data protection rights continue to apply.

If you are a consumer, you keep the mandatory protections, remedies and forums available under applicable law. If you contract in the course of business, the laws of the United Arab Emirates as applied in Dubai govern these terms to the extent a choice of law is permitted. The competent courts in Dubai may hear business disputes where permitted. Mandatory rules on jurisdiction or enforcement continue to apply.

For a complaint, provide the relevant dates, account or fax reference and the outcome you are seeking. Contacting us is optional before exercising any right to use a court, regulator, payment dispute process or other remedy. If a provision cannot be enforced, the remaining provisions continue where the law permits.

We will identify material updates and give any advance notice the law requires. Changes apply prospectively and respect the rights and terms that apply to earlier purchases. If the law requires affirmative consent to a change, we will ask for it before applying that change to you.

RELOAD TECHNOLOGIES - FZCO

Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates