Remove Account

If you can sign in, start account deletion in Settings. If you cannot sign in or need help with an outstanding issue, send a closure request so we can verify ownership.

Save the documents and billing records you need first. Resolve active billing and in progress faxes before deletion. To remove a specific record while keeping the account, use Data Removal.

Download the PDFs you need, retain copies of invoices or delivery references, and check for any fax still preparing, queued or sending. Let us know if you have an unresolved delivery, billing or support issue.

Open Billing to check for an active subscription and cancel renewal when the portal is available. If you cannot access billing, ask support to check the subscription as part of your request. Keep the confirmation of any cancellation.

The workspace blocks account deletion while a subscription is active, trialing or past due, or a fax is preparing, queued or sending. If a cancellation is scheduled for period end, the subscription may still be active until that date. Ask support for help if an unresolved status blocks you.

Review your connected tools and revoke keys you no longer use. Save copies of any PDFs, invoice references and delivery details you are required to keep in a location you control.

Sign in and open Settings. In Delete account, follow the confirmation prompt. Fax requires a recent sign-in for this action. If asked, sign in again and return to Settings.

The action removes your account and ends your Fax sessions when it succeeds. If the workspace reports an error, note what happened and contact support before assuming every document or record has been removed.

Contact us from the address associated with the account if possible. State that you want to close the Fax account and identify its email address. Mention whether you are requesting help with an active subscription or an in-progress fax.

If you no longer control the original email address, tell us that you need another way to verify ownership. For a guest draft, tell us you used Fax as a guest and include the fax reference if you have it.

For an organization’s account, include your role and the account or workspace involved. Give us only the identifying details needed to locate it. Leave passwords, recovery links, payment credentials and fax contents out of the request.

We verify ownership or authority before closing the account. For an organization account, we may need to confirm that you have authority to request closure and access its records.

We will explain any outstanding steps and confirm the scope of closure. Keep the confirmation and contact us if a subscription charge, outstanding support issue or record appears to remain unresolved.

If we need further verification or if an in progress fax, billing status or legal obligation affects closure, we will explain what needs attention where we are permitted to do so. If you are exercising a statutory privacy right, the applicable response deadlines still govern that request.

Access to the closed workspace ends. Eligible account information, drafts and stored documents are handled under the confirmed request. Billing, security or request records may be retained where necessary or required by law.

Removal from the active workspace is separate from backup expiry and the retention of lawful records. We limit continued use to the purpose for which a record is retained, such as a legal obligation, a payment dispute or an investigation.

Closing your account cannot retrieve an external recipient’s copy or remove files you downloaded. If you have a separate payment dispute or are requesting a refund, include that request explicitly.

See the Privacy Policy for retention criteria, the Data Removal page for narrower requests and the Refund Policy for past charges.

RELOAD TECHNOLOGIES - FZCO

Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates