Data Removal

Use this process if you are an account holder, a fax recipient, a person mentioned in a document or an authorized representative. Tell us which records you mean and what you want us to do.

To delete a single eligible fax you own, use the workspace controls. To close your entire account, follow the Remove Account process.

Tell us whether you want access, correction, deletion or another applicable privacy right. Describe the records as precisely as you can, such as an account profile, a support message, an uploaded document or a delivery record.

If you have an account, contact us from its email address when possible. If you are a recipient or someone identified in a fax, give enough context to help us locate the information without including the document itself. A fax reference, an approximate date and your relationship to the record can help.

A privacy request can cover more than deletion. Where the law provides the right, ask for a copy or portable export, restriction of a particular use, review of an objection or withdrawal of consent for a specified purpose. See the Privacy Policy for the categories of information Fax handles.

Open your workspace and use the delete action for a fax you own. A fax may be locked while documents are processing or while it is queued or sending. If deletion fails or you can still access a copy after deleting, contact us with the fax reference.

Save any PDF or confirmation you need before deleting the fax. Removing the active record and cleaning up stored files are separate steps. If the record disappears but the workspace reports that file cleanup failed, send us the fax reference so we can investigate.

Deleting a record from Fax cannot withdraw a fax already submitted to a provider or remove copies at the destination. Check the recorded status and contact the recipient directly if a document was sent to the wrong number.

We may ask for a proportionate verification step before we disclose, correct or delete information. A recipient number or fax reference alone does not establish authority to see the contents.

If you act for someone else, tell us your role and how you are authorized. We may need evidence of that authority or direct verification with the person involved. Do not send a password, recovery code, full payment details or identity documents in your first message.

We use verification information to establish identity or authority and handle the request. If additional evidence is needed, we will explain what is required and how to provide it. We may redact information about other people or limit disclosure when the law permits or requires it.

We check which information we control and what action is permitted. We will respond within the period required by applicable law. If we need more information, extra time allowed by law or have to limit the request, we will explain what is needed and why, where we can.

Where the EU GDPR applies, we generally respond within one month. A permitted extension for complex or numerous requests can add up to two months, with notice and reasons within the initial month. See Article 12 of the EU GDPR.

Some records may be retained for legal or accounting obligations, security investigations, dispute resolution or another lawful purpose. Records held by a recipient, an independent provider or an organization that supplied the data may need to be addressed to that party.

Where an organization controls the records it submitted, it may need to decide how to respond. We can explain which parts of your request Fax can address and, where appropriate, how to reach the organization or another responsible party.

If you disagree with our decision, reply with the case reference and the part you want reviewed. We will handle any applicable appeal within the required period and explain available next steps. You may also contact the regulator with jurisdiction. For full account closure, see Remove Account.

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