Refund Policy

Checkout currently accepts test transactions only. This policy explains how to stop a future charge, request a payment review or exercise a withdrawal right when paid checkout is available.

Cancelling renewal governs future charges. A request about a payment already made follows the review or withdrawal process below. Mandatory consumer remedies apply where the law provides them.

Go to Billing and use the billing portal to cancel when available. Ordinary cancellation stops the next renewal and normally takes effect at the end of the paid period. Keep the confirmation and check the date shown there.

If you cannot access the portal or you believe a renewal remained active after you cancelled, contact us promptly with the date you attempted to cancel and any confirmation reference.

Keep access to Billing until you have confirmed that renewal is stopped. Signing out, clearing browser storage or stopping use of the service leaves an existing subscription in place until it is cancelled or otherwise ends.

Sending allowance resets monthly even when the subscription is billed annually. Where permitted, unused allowance, voluntary cancellation or a plan change by itself does not entitle you to a prorated refund. A billing error, eligible withdrawal or other legal remedy is reviewed separately.

Use the email linked to your Fax account, if you have access to it. Include the charge date and amount, currency, the invoice or receipt reference if available, and the outcome you are requesting.

For a delivery problem, include the fax reference and the status you saw. For a suspected duplicate, identify both charges if you can. For an unexpected renewal, include any prior cancellation confirmation. Leave out full card numbers, passwords, recovery links and the contents of the fax.

If you see an unauthorized payment, contact your payment provider promptly about its reporting deadlines. You can ask Fax to investigate the charge at the same time. If a charge is already under review with your provider, tell us so we can reconcile the records and avoid a duplicate reimbursement.

We review the payment record, plan status and the relevant service events. If the available information does not identify the charge or issue, we may ask for limited additional details.

A delivery failure is reviewed in the context of the subscription and the affected fax. Include the time, status and whether a retry or separate remedy is already in progress. Any adjustment to allowance and any refund of a subscription charge are separate decisions.

Duplicate or incorrect payment

We compare the transactions and invoices to distinguish a duplicate or error from a pending authorization, renewal or plan change.

Unexpected renewal

We check the date and terms of renewal, the status of any cancellation, and the rights applicable to the transaction.

Service interruption or fax failure

We check when the service was available, the recorded fax result and whether the issue affected a paid feature. A draft or uploaded file alone does not establish a charge or delivery.

Unused plan or allowance

We consider the terms shown at purchase, the billing interval and any statutory rights. A payment review is separate from cancellation.

If consumer law gives you a right to withdraw from an online purchase, you can tell us clearly that you are exercising it. Include the purchase or invoice reference and the account email if available. You do not need to describe a technical fault to exercise an applicable withdrawal right.

For eligible service contracts covered by EU or UK distance-selling rules, the ordinary withdrawal period is 14 days from the conclusion of the contract. The rules can extend that period in certain circumstances. See the EU Consumer Rights Directive and the UK Consumer Contracts Regulations.

Send your notice before the applicable deadline using a method the law allows. Keep a copy and the date you sent it. We will honor any longer period or other method that the applicable law provides.

If you expressly requested service during the withdrawal period, a proportionate amount for services already supplied may be payable only where the law allows and the required information and consents were provided. Any loss of withdrawal rights after full performance is subject to the conditions required by law. A remedy for a faulty or unavailable service is separate from ordinary withdrawal.

We will explain the outcome through the support conversation. When we issue a refund, it normally goes to the original payment method. The time for the amount to appear can depend on the processor or card issuer. Any deadline required by applicable law takes priority.

If we approve a partial refund or deny a request, we will explain the basis and how to ask us to review information we may have missed. You can use any payment dispute or consumer remedy available to you without first completing our review.

A refund request is separate from cancelling renewal or closing your account. Tell us explicitly if you also need help stopping future charges.

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