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Staff time to request prior authorization

Average provider and staff time reported for a manual request and a health plan portal request.

24 min

Average for phone, fax or email

ChartData

Key findings

  1. The reported averages were 24 minutes for the grouped manual channels and 16 minutes for a plan portal.
  2. The difference is eight minutes in reported staff time per request.
  3. These figures cover time spent requesting authorization, rather than the time until a payer makes a decision.

Methodology

The values are the two staff-time averages reported in the prior authorization chapter. They describe different workflows and case mixes. The difference does not establish savings for any particular provider or fax product.

Coverage

2024 Index edition. Time reported by medical providers and their staff when requesting an authorization from a health plan.

Data source

CAQH Index

2024 CAQH Index · page 18 · Provider Time to Conduct Prior Authorizations

Chart by Fax · Reviewed

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