Startup Operations Generalist
Put simple, dependable processes around the work that keeps a small product team running.
The opportunity
An early-stage product has a mix of recurring work and unexpected problems. Someone needs to spot what is falling between people and put a clear process around it.
You’ll work with the founder on reporting, vendor coordination, launch readiness and practical improvements to everyday operations.
What you’ll work on
- Build checklists and owners for recurring work across product, support and vendors.
- Keep operational records organised and make decisions easy to follow.
- Coordinate releases and incident follow-up with the people responsible for each step.
- Spot repetitive work that can be simplified, automated or removed.
What you’ll bring
- Experience running cross-functional work in a small team.
- Strong organisation and the ability to write clear processes others will use.
- Comfort taking an unstructured problem and moving it toward a concrete outcome.
Useful, but not required
- Experience with software vendors, billing operations or internal tooling.
- Comfort analysing basic operational metrics or setting up lightweight automations.
Your first months
- Map the team’s recurring work and identify tasks that lack an owner or a clear handoff.
- Improve one operational process and leave it documented so the team can run it without you.
How we work
Apply for this role
Tell us about a messy process you took ownership of, what you simplified and how you knew it was working better.